Sending your iPod to us.

How to post your broken iPod, iPhone or iPad to us for repair.

We recommend where possible that you send your unit to us in a box, with the unit securely and well wrapped in bubble wrap or similar packing material.

Please ensure you include the following as a minimum:

1. Your name and a contact number or email address

2. Your iPod , iPad or iPhone

3. A note of what the problem is. The more info the better as it helps your machine get diagnosed and back to you much quicker.

We can take no responsibility for your unit until we receive it at our repair centre, so if you are in any doubt, ensure you send by recorded or special delivery so you can track its progress to our door and ensure we receive it safely.

Please where possible back up your data before sending in to our repair centre as we cannot guarantee the data on your machine, only the machine itself.

Send your iPod, iPhone or iPad to:

Ritchie Repair

71 Meadvale Road

Leicester

LE2 3WP

How we send your repaired machine back to you

We will return your iPod to you via Royal Mail Special Delivery, or similar insured carrier. It will be insured in transit until signed for by you.